You can permanently delete your PomoPizza account and the personal data associated with it at any time. There are two ways to do this.
Option 1 — Delete from inside the app
Open the PomoPizza app, tap the Account icon in the top-right, then tap Delete Account at the bottom of the screen and confirm. Deletion is immediate.
Option 2 — Request deletion by email
If you no longer have the app installed, or you can't sign in, email us from the address on your PomoPizza account and we will delete it for you within 30 days.
What gets deleted
- Your account login (email and password)
- Your saved profile: name, phone number, delivery address, postcode
- The link between your account and your past orders
What we keep, and why
UK tax law (HMRC) requires us to retain order receipts for up to 7 years. After your account is deleted, any past order receipts are anonymised — the name, phone number, delivery address, and email are removed so the receipt can no longer be linked back to you. Stripe also retains payment records under its own regulatory obligations.
How long this takes
Deletion from inside the app is immediate. Deletion by email request is completed within 30 days of receipt; we will reply to confirm once it's done.
Questions
For anything else, contact us at support@pomopizza.uk. For the full privacy policy, see pomopizza.uk/privacy.